Rebecca Reimbolt

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Rebecca Reimbolt is a writer at PTC and is based in Needham, MA. She is interested in the relationship between technology and service and spends much of her time at PTC researching and understanding how organizations can effectively integrate technology into service to overcome common challenges. For the latest on service trends and best practices, subscribe to our Service Leader stories blog (http://blogs.ptc.com/strategy/service-leader/follow) and follow @PTC_SLM on Twitter.